Red Go Taxi Tbilisi: Public Offer
1. General Provisions
1.1. This document, intended for any individual (hereinafter referred to as "Customer"), represents the official offer of the "Red Go Taxi" service (hereinafter referred to as the "Service") and contains all the essential conditions for the provision of informational services, the subject of which is defined in paragraph 2.1 of this offer.
1.2. In accordance with Article 329 of the Civil Code of Georgia, this document constitutes a public offer. Placing an order for services constitutes its acceptance, which is considered equivalent to concluding a contract under the conditions set forth herein. The offer is published online on the Service's websites: https://redtaxigeorgia.wixsite.com/redtaxi
1.3. By accepting the terms of this public offer, the Customer also agrees to the Service's policy on the processing of confidential data, which is published at the following addresses: https://redtaxigeorgia.wixsite.com/redtaxi/privacy-policy
1.4. The Customer must carefully review the text of this offer. If the Customer does not agree to any of its terms, they may refuse the Service's offerings. If the Customer has any questions about the characteristics of the services, they should consult with the Service's specialists before placing an order.
1.5. Definitions used for the purposes of fulfilling the conditions of this offer:
1.5.1. Service: Services provided by the Service's partners, which can be ordered through the Service.
1.5.2. Order: An order for services processed by the system.
1.5.3. Service Partner: A person who independently provides services to the Customer using their own resources.
1.5.4. Personal Cabinet: A page on the Service's website that contains statistical information about the volume of services provided and the current status of the Customer's personal account. To register for a Personal Cabinet, at least data on the Customer's subscriber phone number must be provided.
1.5.5. Personal Account: An account where the Customer's advance payments and financial funds deducted (debited) from these payments as payment for services are recorded. The Personal Account, created by the Service, has a unique number.
1.5.6. Personal Account Balance: The difference between the amount deposited into the Personal Account and the amount debited from the Personal Account at a specific point in time.
1.5.7. Customer: A person who places a service order through the Service.
1.5.8. Pre-order: A service order placed no less than 60 minutes in advance, providing the possibility of service provision at the time specified by the Customer.
1.5.9. Current Order: An order that entails service provision "as soon as possible."
1.5.10. Authorized Mobile Application (Mobile Application): A program designed for electronic computing devices, to be installed on the Customer's mobile device, enabling the automation of the order placement process via the Internet network.
2. Subject of the Offer
2.1. Through the Service, the Customer can place orders for service provision free of charge. The full list of services is available for review on the Service's website or mobile application. The Service does not independently provide any services and does not assume the rights and/or obligations of the executor in relation to such services.
2.2. Acceptance of the terms of this public offer by the Customer is carried out by addressing the Service in any available manner for the purpose of placing a service order.
2.3. The Customer is responsible for the content and accuracy of the information provided when placing an order.
[16:13, 12.04.2025] Red Go Taxi Tbilisi: Here’s the continuation of the translation:
2.4. After placing an order, the data about the Customer and the nature of the required service cannot be changed or edited without their consent.
2.5. The Service provides free access to the order for the Partner, who selects the order, notifies the Service of their choice, and specifies the time for service provision based on the selected order. At the same time, the Service guarantees only access to the order for the Partner; the Partner is responsible for service provision.
2.6. The Service informs the Customer about the rules and characteristics of the service to be provided, specifying all essential information necessary for the Partner to perform the service correctly and accurately.
2.7. The Service can accept pre-orders for service provision. The Partner, who is informed in advance by the Service about the pre-order, is responsible for timely service provision. However, service provision is not guaranteed.
2.8. The Service reserves the right to refuse service to a Customer who does not agree to the terms of this offer without providing a reason.
2.9. For internal control purposes, telephone conversations between the Customer and the Service are recorded.
2.10. To improve the quality of services provided and ensure operational interaction between the Customer and the Partner, the Customer can provide the Service with information about violations of their rights by the Partner during service provision via electronic feedback or in written form at the Service's location. In this case, the Service notifies the Partner of the complaint received from the Customer, informs them of the Customer's contact phone number, and the content of the complaint. Further resolution of the complaint is carried out between the Customer and the Partner without the participation of the Service. The content of this clause does not indicate or imply any obligations on the part of the Service related to compensation for damages in kind or monetary form, the provision of compensations, or any other obligations not provided for in this offer.
2.11. When collecting and processing the Customer's personal data, the Service adheres to the provisions of the Georgian Law "On Personal Data Protection" dated June 14, 2023, as well as the Service's policy on the processing of confidential data.
3. Obligations of the Service
3.1. To accept the order, provide the Partner with access to the order, and inform the Customer about the progress of order fulfillment.
3.2. To inform the Customer about cases of unintentional delays in service provision.
3.3. To inform the Customer about cases where service provision is impossible.
3.4. To promptly credit the Customer's advance payments to their personal account.
3.5. To promptly detect and prevent unauthorized access attempts to the information provided by the Customer or its transfer to persons not directly related to service provision.
4. Customer Obligations
4.1. To place service orders considering the time required to ensure proper execution.
4.2. To specify essential conditions necessary for the Partner to correctly select the order (including but not limited to information about the number of passengers, the need to transport minors and individuals with disabilities without accompanying capable persons, as well as information about the presence and volume of luggage, the presence of animals, etc.). The Customer confirms that failure to meet these requirements makes them solely responsible for any negative consequences that may occur during service provision.
5. Settlements Between Customer and Partner
5.1. The Service provides the Customer with services free of charge, as defined in paragraph 2.1 of this offer.
5.2. Payment for services is carried out directly between the Customer and the Partner. The Service provides the Customer with information on the cost of the services, calculated based on the tariffs applied by the Partner executing the order. Pricing for Partners may be dynamic and depend on various factors (e.g., road conditions, traffic congestion, time/hour, season, demand dynamics, weather conditions, etc.), potentially leading to variations in the cost of similar services at different times. Informing the Customer about the final cost of the service does not confirm or imply that the service is being provided by the Service itself.
5.3. The method of payment for services is determined by the Customer without the involvement of the Service.
5.4. The Service does not provide the Customer with any instructions regarding the method or procedure for making payments for the provided services.
5.5. The Service ensures the technical possibility for the Customer to pay for the services in the following ways:
5.5.1. By debiting funds from the Personal Account;
5.5.2. Through cashless payments using bank cards or other cashless payment methods (if technically feasible).
5.6. When settling payments between the Customer and the Partner through debiting funds from the Personal Account, the Service acts as the Partner's agent, operating in the name and on behalf of the Partner, solely in relation to receiving the Customer’s funds. The Service assumes the obligations of the Partner's agent only regarding the receipt of the Customer's funds. The funds deposited by the Customer into the Personal Account are credited to the Service's settlement account and do not constitute electronic funds. The Service does not provide the Customer with money transfer services (electronic money transfers), nor does the Customer have the right to instruct the Service to execute mandatory orders for funds transfers. Funds deposited into the Personal Account may only be used for service payment.
5.7. Cashless payments using bank cards are carried out through credit or debit cards of Visa and MasterCard payment systems.
5.8. To enable cashless payment for Partner services using bank cards, registration of a Personal Cabinet and linking the Customer's bank card to their Personal Account number is required.
5.9. Cashless payments are conducted in accordance with the rules of international payment systems, adhering to principles of confidentiality and security of payment operations. The security of the data provided by the Customer is ensured by compliance with the requirements of the Payment Card Industry Data Security Standard (PCI DSS). Neither the Service nor any other party can access this data. Bank card data entry is performed on the secure payment page of the acquiring bank, which facilitates cashless payment for services.
5.10. To confirm the possibility of cashless payment, funds equivalent to the cost of the respective service may be reserved on the Customer's bank card at the time of order placement. If the Customer cancels the placed order or in other cases where the service was not provided to the Customer, the reserved funds are returned to the Customer's card.
5.11. If the Customer changes the scope of the requested service, including after the Partner has started providing the service, the cost is subject to recalculation. The Customer pays for the order based on the actual scope of services provided.
5.12. The Customer and the Partner have the right to agree on other forms of payment for services not provided for in this offer, including payment in cash and other methods that do not contradict applicable legislation.
5.13. The Partner has the right to impose additional charges for providing extra services to the Customer, including but not limited to waiting for more than 5 minutes to start service provision, transporting oversized items, etc. For pre-orders, the free waiting time is calculated from the moment the vehicle actually arrives and the Customer is informed about it. However, the free waiting time cannot be less than 5 minutes and cannot expire earlier than the time for which the pre-order was created.
5.14. The Partner has the right to impose a penalty for the Customer's refusal of service after the Customer has been informed of the Partner's arrival. The penalty amount is calculated proportionally based on the minimum cost of the service at the time of order creation and the distance from the Partner's location to the location specified by the Customer at the time of order creation.
5.15. The Service informs the Customer about the cost of additional services and penalties established by the Partner. The cost of additional services and penalties is paid directly by the Customer to the Partner in the form agreed between the Customer and the Partner.
6. Liability of the Parties
6.1. The parties are liable for failure to fulfill their obligations in accordance with Georgian legislation.
6.2. The Service is not liable for delays in providing the services specified in paragraph 2.1 of this offer due to the malfunction of software or devices not owned by the Service.
6.3. The Service is not liable for the full or partial discontinuation of the services specified in paragraph 2.1 of this offer, if such discontinuation is related to changes in equipment, software, or other necessary works to develop and maintain the operability of the Service's technical tools.
6.4. The Service is not liable for any lost benefits or direct damages incurred by the Customer as a result of using the services provided by the Partners.
6.5. The Service is not liable for the failure of the Partner to fulfill their obligations.
6.6. The Service is not liable for the designation, description, or accuracy of any geographic objects on maps. The Service is not a participant in international treaties and cannot establish state borders.
7. Specific Features of Ordering Certain Types of Services
7.1. By placing a request for services to be performed by the Partner on behalf of the Customer, the Customer agrees that obligations arise between them (the Principal) and the person performing the service (the Agent) under a contract of agency (as per Article 104 of the Civil Code of Georgia). Rights (including ownership rights), obligations, and liabilities arising from transactions conducted by the Agent are transferred to the Principal. The authority of the Agent arises from the circumstances and does not require confirmation through a power of attorney (as per Articles 103 and 107 of the Civil Code of Georgia).
8. Dispute Resolution Procedure
8.1. Disputes and disagreements related to the execution of this offer will be resolved through negotiations between the parties.
8.2. If disputes cannot be resolved through negotiations, they will be settled in accordance with the current legislation of Georgia.
9. Special Conditions
9.1. By agreeing to the terms of this offer in its current edition, the Customer consents to the processing of their personal data in cases where such consent is required under the provisions of the Georgian Law "On Personal Data Protection" dated June 14, 2023. The Customer also consents to receiving informational messages, including advertising information, through communication networks and internet messengers such as Viber, WhatsApp, Telegram, and similar platforms, as required by Georgian legislation.
Privacy policy RedGoTaxi
This Privacy Policy (hereinafter referred to as “Policy”) describes how RedGoTaxi (hereinafter referred to as “RedGoTaxi”, “we”, “us” or “our”) collect, use, process and disclose your Personal Data through the use of RedGoTaxi’s Apps and Websites, including all mobile applications and websites operated by RedGoTaxi (respectively hereinafter referred to as “Apps” and “Websites” (https://redtaxigeorgia.wixsite.com/, analyticstransfer.taxsee.com, app.soft-taxi.com, other affiliated websites), products, features and other services globally (collectively hereinafter referred to as “Services”). This Policy applies to our passengers, drivers, customers, delivery partners and business partners (collectively hereinafter referred to as “you”, “your” or “yours”).
“Personal Data” is any information, which can be used to identify you or from which you are identifiable. This includes but is not limited to your name, nationality, telephone number, bank and credit card details, personal interests, email address, your image, government-issued identification numbers, biometric data, race, date of birth, marital status, religion, health information, vehicle and insurance information.
SECTION I. COLLECTION OF PERSONAL DATA
We collect Personal Data about you in the ways listed below. We may also combine the collected Personal Data with other Personal Data, which are in our possession.
1. We collect your Personal Data when you voluntarily provide it to us. For example, you may provide your Personal Data to us when you:
(1) Fill up a user profile or registration forms;
(2) Provide information to assess your eligibility to provide Services as a driver or a delivery partner;
(3) Interact with our social media pages;
(4) Participate in contests or events organized by us; and
(5) Fill up demographic information in surveys.
2. Personal Data may be collected through the normal operation of our Services, for example:
(1) Your location (to detect pick-up locations) and distance travelled;
(2) Feedback, ratings and compliments;
(3) Transaction information (such as payment method);
(4) Information about how you interacted with our Services (such as features used and content viewed);
(5) Device information (such as hardware model and serial number, IP address, file names and versions and advertising identifiers); and
(6) Personal data you enter in messages when you use our in-app communication features.
3. When we collect Personal Data from other sources, we make sure that that data is transferred to us in accordance with applicable laws. The afore mentioned sources include:
(1) Referral programs;
(2) Our business partners;
(3) Publicly available data;
(4) Governmental sources of data; and
(5) When our users add you as an Emergency Contact.
4. If you are a driver or a delivery partner, we may collect your:
(1) Device data (such as accelerometer data, GPS location, your IMEI number and the names of applications you have installed on your device); and
(2) Vehicle registration data.
5. Some of the information that we may collect is sensitive in nature. This includes information such as race, and your health or religious beliefs. We only collect this information when this is necessary to comply with legal or regulatory requirements.
6. In the event that any Personal Data of a minor (i.e. individuals under the age of 18) is disclosed to us, you hereby signify your consent to the processing of the minor’s Personal Data as a parent or legal guardian of the minor (or your agreement to procure the necessary consent from the minor’s parent or legal guardian) and accept and agree to be bound by this Policy and take responsibility for his or her actions. In the event that you are a minor and intend to provide your personal data to us, you hereby confirm and acknowledge that you have obtained your parent or legal guardian’s agreement to be bound by this Policy.
7. In some situations, you may provide Personal Data of other individuals (such as your spouse, family members or friends) to us. For example, you may add them as your Emergency Contact. If you provide us with their Personal Data, you represent and warrant that you have obtained their consent for their Personal Data to be collected, used, processed and disclosed as set out in this Policy.
SECTION II. USAGE OF PERSONAL DATA
We may use, combine and process your Personal Data for the following purposes listed below (hereinafter referred to as “Purposes”).
1. Your Personal Data will be used to provide, personalize, maintain and improve our Services. This includes using your Personal Data to:
(1) Provide you with Services;
(2) Engage you to provide Services;
(3) Create, administer and update your account;
(4) Verify your identity;
(5) Validate your ride and process payments;
(6) Offer, obtain, provide or facilitate insurance or financing solutions;
(7) Track the progress of your trip;
(8) Enable features that personalize your App, such as lists of your favorite places and previous destinations;
(9) Perform internal operations necessary to provide our Services, including troubleshooting software bugs and operational problems, conducting data analysis, testing and research, monitoring and analyzing usage and activity trends; and
(10) Protect the security or integrity of the Services and any facilities or equipment used to make the Services available.
2. We use your Personal Data to ensure the safety and security of our Services and all users. This includes:
(1) Screening drivers and delivery partners before enabling their use of our Services;
(2) Verifying your identity when you log in to RedGoTaxi;
(3) Using device, location, profile, usage and other Personal Data to prevent, detect and combat fraud or unsafe activities;
(4) Sharing drivers and passengers’ location when the Emergency Button is activated;
(5) Monitoring compliance with our Work Rules, policies; and
(6) Detecting, preventing and prosecuting crime.
3. We use Personal Data to resolve customer support issues. For example, we may:
(1) Investigate and address concerns;
(2) Monitor and improve our customer support responses;
(3) Respond to questions, comments and feedback; and
(4) Inform you about steps taken to resolve customer support issues.
4. We may use the Personal Data we collect for testing, research, analysis and product development. This allows us to understand and analyze your needs and preferences, protect your Personal Data, improve and enhance the safety and security of our Services, develop new features, products and services, and facilitate insurance and finance solutions.
5. We may use the Personal Data we collect to investigate and resolve claims or disputes, or as allowed or required by applicable law.
6. We may also use your Personal Data when we are required, advised, recommended, expected or requested to do so by our legal advisors or any local or foreign legal, regulatory, governmental or other authority. For example, we may use your Personal Data to:
(1) Comply with court orders or other legal, governmental or regulatory requirements;
(2) Enforce our Work Rules or other agreements; and
(3) Protect our rights or property in the event of a claim or dispute.
7. We may also use your Personal Data in connection with mergers, acquisitions, joint ventures, sale of company assets, consolidation, restructuring, financing, business asset transactions, or acquisition of all or part of our business by another company.
8. We may use your Personal Data to market RedGoTaxi and its business partners’ products, services, events or promotions. For example, we may:
(1) Send you alerts, newsletters, updates, mailers, promotional materials, special privileges, festive greetings; and
(2) Notify, invite and manage your participation in our events or activities.
9. We may communicate such marketing to you by post, telephone call, short messaging service, in-app engagement, online messaging service as well as push notification, by hand and by email. If you wish to unsubscribe to the processing of your Personal Data for marketing and promotions, you may click on the unsubscribe link in the relevant email or message. Alternatively, you may also update your preferences in our App settings. The provision of your Personal Data to us is on a voluntary basis. However, if you do not provide your Personal Data or if insufficient Personal Data is supplied to us when requested, this may affect our ability to fulfil the Purposes mentioned above and your ability to enjoy the full range of benefits provided by us under the Services.
SECTION III. DISCLOSURE OF PERSONAL DATA
We need to share Personal Data with various parties for the various purposes. These parties include:
1. Other users of RedGoTaxi. For example, if you are a passenger, we may share your pick-up and drop-off locations with drivers. If you are a driver, we may share your Personal Data with your passenger, including your full name and photo, your vehicle make, model, number plate, location and average rating.
2. Third parties in connection with a ride. For example, we may share your location with third parties when a passenger activates the Emergency Button.
3. Subsidiaries and affiliates. We share Personal Data with our subsidiaries, associated companies, jointly controlled entities and affiliates.
4. RedGoTaxi’s business partners. We may provide Personal Data to our business partners (independently or at your request). This may include:
(1) Payment processors and facilitators;
(2) Background check and anti-money laundering service providers;
(3) Cloud storage providers;
(4) Marketing partners and marketing platform providers;
(5) Data analytics providers;
(6) Research partners, including those performing surveys or research projects in partnership with RedGoTaxi or on RedGoTaxi’s behalf;
(7) Insurance and financial providers;
(8) Partners that integrate with our App or our App integrates with; and
(9) Partners which RedGoTaxi collaborates with to deliver a promotion, competition or other specialized service.
5. Our legal advisors and governmental authorities. We may share your Personal Data with our legal advisors, law enforcement officials, government authorities and other relevant third parties.
SECTION IV. RETENTION OF PERSONAL DATA
We retain your Personal Data for as long you maintain your RedGoTaxi’s account. Once your Personal Data is no longer necessary for the Services or Purposes, or we no longer have a legal or business purpose for retaining your Personal Data, we take steps to destroy or permanently delete such Personal Data for any purpose other than compliance with law, this Policy, or for purposes of safety, security, fraud prevention and detection.
SECTION V. INTERNATIONAL TRANSFER OF PERSONAL DATA
Your Personal Data may be transferred from country, state and city in which you are present while using our Services (hereinafter referred to as “Home Country”) to another country, state and city (hereinafter referred to as “Alternate Country”). You understand and consent to the transfer of your Personal Data from your Home Country to the Alternate Country.
SECTION VI. COOKIES
RedGoTaxi, and third parties with whom we partner, may use cookies, web beacons, tags, scripts, local shared objects such as HTML5 and Flash (sometimes called “flash cookies”), advertising identifiers (including mobile identifiers such as Apple’s IDFA or Google’s Advertising ID) and similar technology (hereinafter referred to as “Cookies”) in connection with your use of the Websites and Apps. Cookies may have unique identifiers, and reside, among other places, on your computer or mobile device, in emails we send to you, and on our web pages. Cookies may transmit Personal Data about you and your usage of the Services, such as your browser type, search preferences, IP address, data relating to advertisements that have been displayed to you or that you have clicked on, and the date and time of your use. Cookies may be persistent or stored only during an individual session.
We may allow third parties to use Cookies on the Websites and Apps to collect the same type of Personal Data for the same purposes RedGoTaxi does for itself. Third parties may be able to associate the Personal Data they collect with other Personal Data they have about you from other sources. We do not necessarily have access to or control over the Cookies they use.
Additionally, we may share non-personally identifiable Personal Data with third parties, such as location data, advertising identifiers, or a cryptographic hash of a common account identifier (such as an email address), to facilitate the display of targeted advertising.
If you do not wish for your Personal Data to be collected via Cookies on the Websites, you may deactivate cookies by adjusting your internet browser settings to disable, block or deactivate cookies, by deleting your browsing history and clearing the cache from your internet browser. You may also be able to limit our sharing of some of this Personal Data through your mobile device settings, or by submitting your details here.
SECTION VII. PROTECTION OF PERSONAL DATA
We will take reasonable legal, organizational and technical measures to ensure that your Personal Data is protected. This includes measures to prevent data from getting lost, or used or accessed in an unauthorized way. We limit access to your Personal Data to our employees on a need to know basis. Those processing your Personal Data will only do so in an authorized manner and are required to treat your information with confidentiality.
Nevertheless, please understand that the transmission of information via the internet is not completely secure. Although we will do our best to protect your Personal Data, we cannot guarantee the security of your data transmitted through any online means, therefore, any transmission remains at your own risk.
SECTION VIII. AMENDMENTS AND UPDATES OF THE POLICY
RedGoTaxi shall have the right to modify, update or amend the terms of this Policy at any time by placing the updated Policy on the Websites. By continuing to use the Services, purchase products from RedGoTaxi or continuing to communicate or engage with RedGoTaxi following the modifications, updates or amendments to this Policy, you signify your acceptance of such modifications, updates or amendments.
SECTION IX. CONTACTS
If you have any queries or complaints relating to your Personal Data, wish to make a request for access or correction of your Personal Data, or would like to withdraw your consent in respect of the Personal Data being processed by us, please contact:
LTD Red Taxi ID 405158706
+995322190303
E-mail: redtaxigeorgia@gmail.com